Family Vacation Tips

Bad Online Hotel Reviews

[fa icon="calendar"] Jan 15, 2014 11:42:00 AM / by Sally Black

Sally Black

Tomato-- Toma`to... .  Everyone is entitled to their own opinion.  Then why is it different and so exhausting when trying to plan a family vacation?  Why do we always feel the need to trust others first impressions of their opinions for a vacation resort or location?

Expense! This is the main reason.  We all want to spend our hard earned vacation dollars wisely. We don't want to waste our money or our time "experimenting" with one of the most treasured time of life- VACATION!! Vacations usually come just once a year but family vacation memories are etched in our minds forever.

Of course it's common practice to search reviews of resorts, cruise companies, hotels, and all getaway locations.  But don't always trust what you read. It's a very wide spectrum of "pro's and con's".  

It's easy to get caught up in the "drama" of bad online hotel reviews.  Disgruntled consumers are always anxious to get the last word on how they think they were wronged. Often by posting comments online their opinions can be one sided. On the other side, there are "posers" who actually employ themselves to companies to make daily posts of GOOD reviews for the companies. They get paid to rave about a resorts and how it's the best place on the planet...even if they have never physically been there. Sometimes even best friends with the best intentions who know you well need to agree to disagree on certain subjects.  Your best friend may like something that you absolutely hate, or vise versa.

Working with a professional travel agent can help you shift and sort thru all the fiction and get to the facts. For example, a good number of online complaints stem from the publics lack of understanding of how the hospitality industry works. One frequent complaint heard from guests is that they arrive but their room is not ready. Most resorts do have policies that rooms will not be available until mid or late afternoon.  They need time to thoroughly clean and prep numerous rooms after guests depart. Novice travelers without the right expectations will be annoyed and post their displeasure. Others reading their comments may be dissuaded from staying at a great resort due to lack of understanding.  A travel agent would inform their clients of this rule and prepare them by telling them to pack beach gear in their carry on so that they can change and start enjoying their vacation immediately.  This cuts down on frustration and misunderstandings.

I still highly encourage you to do your homework for destination research and what is being offered for your vacation dollar. Do try to resist negativity for the tedious reasons of "the place was so far away from the airport" or "the room service guy didn't hold the elevator for me"  shouldn't take precedence over your decision to have possibly the greatest family togetherness while you can!  Life is short, family vacation time even shorter - don't let negativity get in your way. Viva Vacation!

Topics: family vacations

Sally Black

Written by Sally Black

Sally is the Founder of Travel Agency and author of the book "Fearless Family Vacations". She is also the Director of Travel Agent Initiatives and Training at The Family Travel Association.

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